Frequently Asked Questions
- Complete our New Patient Packet in advance and bring them with you.
- Please arrive 15 minutes early for your visit and wear a face mask. We ask that you call our office from your car once you arrive to our parking lot. We will ask you a few screening questions and ask you to come to our door and knock. Our front office staff will greet you at the door, take your temperature and have you sanitize your hands.
- We kindly ask that you keep your face mask on at all times during your visit.
- Please bring a face mask, photo ID, insurance card(s) – including your prescription insurance card if applicable – and all medicines you are currently taking in their labeled bottles (that includes prescription and over-the-counter meds, as well as vitamins and herbal supplements).
Yes. Please contact our office for more information. (559) 299-6600
Please contact our office at least 3 business days before your prescription runs out in order to ensure you are receiving your refills in a timely manner.
For billing questions, please contact our billing office at 559-299-6600 option 6.
If you’re experiencing any of the following problems – or if you have any questions/concerns at all – PLEASE CALL US FIRST at (559) 299-6600
A fever of 101° degrees Fahrenheit or shaking chills
• Diarrhea for 24 hours or longer
• No bowel movement in 48 hours or longer
• Pain, burning on urination or foul smelling urine
• Feeling short of breath or a new cough
• Sore mouth or throat
• Nausea not relieved with medications
• Unable to eat or drink
• Lightheaded or dizzy
• Pain that is not managed with medications
• A new rash or worsening rash
• Feeling more weak or tired than usual
There is a doctor available 7 days per week and 24 hours per day our number is at (559) 299-6600
Yes. We are required to obtain your written authorization for any use or disclosure of your protected health information (PHI). You can view and print the Authorization Form now, or you can request a copy by calling our office at (559) 299-6600.
- Infusion appointments will take place at the Ambulatory Infusion Center (AIC).
- The staff will seat you and either give an injection, place an IV catheter, or access your port for infusion. Your drugs will then be administered until the full dose is given.
- The amount of time the appointment will take depends on your type of chemotherapy treatment. It can range from a few minutes to a few hours. The scheduler will inform you of the length of your treatment.
- You are allowed to bring 1 guest to accompany you during your appointment. Food and drink are allowed, but please avoid strong smells as a courtesy to nauseous patients. Devices such as tablets with earphones can help pass the time for long appointments.
MyChart is a resource for patients to see their upcoming appointments and some lab and imaging results. After your appointment with Dr. Moffett you will receive an “After Visit Summary” which will provide a code and instructions on how to sign up for MyChart.
Please visit https://mychart.communitymedical.org/mychart/ and follow the easy steps to get enrolled. If you need assistance, please ask our schedulers at the front desk for help.
- You can have your labs drawn at the Community Cancer Institute an hour prior to your appointment with Dr. Moffett. Our office staff can assist you with scheduling an appointment at CCI.
- You may also complete your labs at least 5 business days before your next appointment at any Quest Diagnostic location (unless told otherwise by our staff). If you have misplaced your lab slip don’t worry–our staff sends the lab order electronically; just let Quest know that you are drawing labs for Dr. Moffett. Also, you do not need to fast for these labs. If you’re unsure if you need labs before your appointment, please call our office at (559) 299-6600.
- To find Quest Diagnostic locations please visit this link. There you can make an appointment to get this lab work done, but they do take walk-ins as well.
I was told by Dr. Moffett that I would be getting a call from the Infusion Center to schedule my treatment, but I haven’t heard anything back yet. What do I do?
- Please give the Clovis Ambulatory Infusion Center (AIC) 5 business days to contact you, as they are coordinating your treatment schedule. If it has been more than a week please contact our office or AIC to know the status of your treatment schedule.
- Ambulatory Infusion Center Telephone #: 559-324-6800
If you are on active treatment you are to NOT get a flu shot at this time. If you have any questions, please call our office at (559) 299-6600
Yes, Dr. Moffett provides hematology care as well and treats a variety of blood disorders.
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